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Your School Uniform FAQs

About Delivery

The Your School Uniform service is a dedicated direct to home service.  All orders and returns are via post.  You cannot order, collect or return any of the Your School Uniform products at any M&S Store.

All deliveries of £30 and above will receive free standard delivery

We offer 2 delivery options, Standard Delivery and Express Delivery.  


Delivery Costs

Standard Delivery: £3.50

Express Delivery: £4.95  (Express Delivery is not available from 31st July to 30th September)

Delivery Timescales

The delivery times for these are explained below:

Express Delivery
For orders placed before 12 noon For orders placed after 12 noon
Day of Order Delivery By Day of Order Delivery By
Monday Tuesday Monday Wednesday
Tuesday Wednesday Tuesday Thursday
Wednesday Thursday Wednesday Friday
Thursday Friday Thursday Monday
Friday Monday Friday Tuesday
Saturday Tuesday Saturday Tuesday
Sunday Tuesday Sunday Tuesday

Standard Delivery
Order Day Delivery By
Monday Saturday
Tuesday Monday
Wednesday Monday
Thursday Tuesday
Friday Friday
Saturday Friday
Sunday Friday

Returns and Refunds

All returns must be posted directly back to us using the reusable, postage paid, bag provided. Please stick the peel-off returns address label on to the front of the bag. This peel-off label can be found on your delivery note. Unfortunately, we cannot accept School Specific Uniform returns at our M&S stores; however we have endeavoured to make the returns process as easy as possible for you.

Please simply log into your online account and visit the “My Returns” section. After selecting "Create New Return" you will be able to view all your previous orders and you can select the order that contains the item to be returned. You will find a button next to the item that will begin an online wizard to raise an RMA number (Returns Material Authorisation). The wizard will take you through the process step-by-step and will also inform us that we should expect to receive your parcel in the near future.

It should be noted that the RMA number must be clearly written on the outside of the parcel you are returning as this is necessary for us to track, receive and subsequently check-in and process your returned items.

Please note that we may not be able to process any returns that do not have an RMA and therefore we may not be able to refund you

Any unwanted orders may be returned to us, Free of Charge, within 35 days of receipt of your order, using the reusable postal bag in which your order arrives. If you no longer have the pre-paid returns bag or are returning a subsequent item on the same order then please follow the online returns process and simply write your assigned RMA number on the outside of your parcel and post it to us. You will need to stick the peel off return address label to the parcel in order to benefit from free postage. Alternatively you can access the cancellation form here and follow the same process as above.

Specified Returns Address:

Seko logistics
High Standing
Harding Road
Milton Keynes
MK10 0DF

If you’re returning your item by post and you don’t have your delivery note, please complete and print our online returns form and enclose it with your parcel. The form includes a pre-paid label for free postage from the UK - if you post back items without our prepaid label, we won’t refund your postage costs. It’s important that you fill the form in correctly - if we don't have accurate details for you, we may not be able to process your refund.

If you wish to return items according to your legal rights under the CRD, this can also be used as your cancellation form. If you are exercising your legal rights under the CRD, standard delivery charges paid by you will be included in your refund once we have received all (not part) of your order to the specified address shown. M&S will process your refund within 14 days of receipt of the products, to the specified address. You must take reasonable care of the goods while in your possession and they must be returned to us before we can issue your refund. 


You can make payment using any major debit or credit card.

We accept: M&S Credit Card, M&S Debit Card, Visa, Mastercard, American Express.

Please note we are unable to accept any of the M&S Budget/Store Cards for this service or M&S vouchers/giftcard.

About the Service

M&S Your School Uniform provides schools with a range of products that can be embroidered with your school’s crest. We are also able to supply plain non embroidered products when that particular colour is not available through the main M&S schoolwear range.

When a school signs up to the Your School Uniform service they are provided with their own school pages within the dedicated Your School Uniform website.

The Your School Uniform service is a direct to home service only. No orders, deliveries or returns can be sent via any of the M&S stores. All returns are free. We provide a reusable postal bag and a returns label that can be fixed to the bag for customer convenience.

Standard delivery on all orders is just £3.50 and will be delivered in 5 working days. An Express Delivery service is also available at a cost of £4.95. For further detail on the delivery timescales for this service please click here. Returns are free and can be posted back in the same bag that the order is received in, using the returns label provided.

For all orders of £30 and above, postage is free

You can place your order for Your School Uniform products in the following ways:

Please note this is a direct to home service only and orders cannot be made via M&S stores

Contact Us

For any enquiries concerning an order you have placed or wish to place, you can email us at YSU.query@customersupport.marksandspencer.com or call us on 0333 014 8418. The dedicated team is available to take your call between 9am to 8pm Monday to Friday and 9am to 4pm Saturday.

If you are a school currently using our service or a school who are interested in using our service, you can email us on YSU.school.query@customersupport.marksandspencer.com or call us on 0333 014 8419. The dedicated team is available to take your call between 9am to 8pm Monday to Friday and 9am to 4pm Saturday.